Enrollment Services Web Site Privacy Statement
Last Updated: March 16, 2022
Enrollment Services Commitment to Privacy
Thank you for visiting the Pennsylvania Enrollment Assistance Program (“Enrollment Services”) website (“site”) and/or application (“app”) for mobile devices operated by Maximus for the Pennsylvania Department of Human Services (DHS). This site, located at https://www.enrollnow.net/, and app are designed to make it easier for you to enroll in a health plan or choose a provider. This privacy statement governs your use of the site/app. Please read this document carefully before you access and use the site/app.
Confidentiality is a top priority at Enrollment Services. We are committed to ensuring the security and confidentiality of your information. Enrollment Services respects your privacy and we have developed the following privacy statement to demonstrate our commitment to you.
This privacy statement applies to:
Information we collect about you
How we use the information
Choices you have about how we collect and use your information
This privacy statement does not apply to:
Privacy practices associated with any activities done outside your use of this site/app
Websites other than this website
Applications other than this application
Products and services not available or enabled through the site/app
Information We Collect
In order to use some of this site’s/app’s features, you may be asked to provide personal information. Enrollment Services does not collect any personal information about you through this site/app unless you provide that information voluntarily.
You provide personal information voluntarily when you enroll in a health plan or select a provider using this site/app. We clearly identify data you must provide so we can deliver the services or information you have requested. Enrollment Services may ask that you provide or verify the following personal information; the list is not exhaustive:
First and Last name
Social Security Number
Date of birth
Medicaid Recipient ID number
Mailing address (including ZIP/Postal code)
County of residence
During your visit to the site/app, you may complete a transaction such as enrolling in a health plan. The information, including personal information, that you volunteer is used to operate the Enrollment Services program, which includes the provision of goods, services, and information.
Enrollment Services maintains policies that protect the confidentiality of personal information obtained in the course of its regular business functions. Enrollment Services privacy policies impose a number of standards to guard the confidentiality, prohibit the unlawful disclosure, and limit access to personal information (such as Social Security Numbers and Medicaid ID numbers). Enrollment Services safeguards personal information by having physical, technical, and administrative safeguards in place.
How We Use and Share the Information Collected
The collection of information through this site/app and the disclosure of that information are subject to the provisions of the Health Insurance Portability and Accountability Act (HIPAA) (Public Law 104-191). To learn more about Health Information Privacy, visit HHS.gov.
Choosing to provide personal information to Enrollment Services, whether we request it or not, constitutes consent to the collection and sharing of the information with the Pennsylvania DHS
Except as stated below or as otherwise authorized by law, Enrollment Services will only collect or disclose personal information through this site/app if you have agreed to the collection or disclosure of that personal information. Enrollment Services may collect or disclose personal information without your agreement if it is:
necessary to perform our statutory duties as authorized by law, or authorized by state or federal statute or regulation
to comply with valid legal process such as a search warrant, subpoena, or court order
Enrollment Services may also disclose personal information to federal and/or state law enforcement authorities to enforce its rights against unauthorized access or attempted unauthorized access to Enrollment Services information technology assets.
Enrollment Services may disclose personal information to its agents, affiliates, and subcontractors to allow them to perform certain functions relating to your enrollment in a health plan.
Enrollment Services does not share your personal information with unaffiliated third parties. We may use your information to improve the content, navigation, and efficiency of the site/app.
In order to make our site/app better for you, we may use and share (with others) aggregated or anonymous (not personally identifiable) information that we have collected based on usage data, surveys, or statistical information that we have compiled about our users.
Website Time Out
For security purposes, your URL online session is set up to end after 30 minutes of user inactivity. You will receive a session timeout warning after 30 minutes of inactivity, allowing you to either continue your session or logout. If you do not make a selection, your session will end after one minute of inactivity.
Information We Retain
Enrollment Services retains the information collected through this site/app, including personal information that you submit for your enrollment in a health plan, as required by our contract with Pennsylvania DHS. To find out more about the rules for retaining your information, please mail your questions to the contact information provided below.
Website Privacy Statement
Our web server automatically collects and logs web usage data when you visit the site. This information is collected on behalf of Pennsylvania DHS. This information, including your Internet Protocol (IP) address, referring sites, pages viewed, browser type, operating system, CPU speed, referring or exit web pages, and length of visit, informs us about how visitors use and navigate the site. Enrollment Services will collect the information above from your visit to the site only for these purposes and for purposes related to the services we provide on behalf of Pennsylvania DHS.
When you use the mobile application, we may collect and process information about your actual location (geolocation). We use various technologies to determine location, including IP address, GPS, and other sensors that my provide Enrollment Services with information on nearby devices, such as Wi-Fi access points and cell towers. If you enable your geolocation, we are able to search for providers in order by distance. If your geolocation is not enabled, you will be able to search for providers by manually entering your address. The geolocation feature will only be used during the provider search process. The application will not collect geolocation information when the application is not active or when you are using the application for purposes other than locating a provider. No location data is stored. No location data will be shared with any Third Party.
Device and Carrier Information
Through your use of the mobile application, we may collect information about your device, such as the device model, name, operating system, or IP address. This information will be retained by Enrollment Services as long as needed and will only be used for the limited purposes stated within this statement.
Cookies, “Do Not Track” Signals, and Adobe Analytics
Our website uses Adobe Analytics. Adobe Analytics does not identify individual users or associate your IP address with any other data held by Adobe Analytics. We use reports provided by Adobe Analytics to help us understand website traffic and webpage usage. You may view the Adobe Analytics Privacy Statement located on the Adobe Privacy Center here.
Opt-Out of Cookies and Adobe Analytics
“Do Not Track”
"Do Not Track" is a preference you can set in your web browser to let sites/apps you visit know that you do not want them collecting information about you. The site/app does not currently respond to a "Do Not Track" or similar signals.
Enrollment Services is strongly committed to protecting personal information collected through this site/app against unauthorized access, use, or disclosure. Enrollment Services limits employee access to personal information collected through this site/app to only those employees who need access to the information to perform their official duties. Employees who have access to this information follow appropriate procedures in connection with any disclosures of personal information.
Enrollment Services uses various technological and procedural security measures in order to protect the personal information we collect through the site/app from loss, misuse, alteration, or destruction. We have documented Information Security & Privacy policies to address data protection. We regularly provide information security and privacy awareness training to our employees. However, you should be aware that due to the open and unsecured character of the Internet, Enrollment Services cannot be responsible for the security of transmissions of personal information over the Internet. We have prepared a formal incident response plan in case of a data breach.
To protect your communications through the s/app, we authenticate, monitor, audit, and encrypt activity. You can tell when the site is secure by looking at the location (URL) field. If the URL begins with https:// (instead of http ://), the document comes from a secure server. This means your personally identifiable information cannot be read or deciphered by unauthorized individuals. This is part of our continuing commitment to protecting your information. Please note, that despite our efforts, no security measures are completely secure. Use of this system constitutes consent to such monitoring and auditing.
Enrollment Services is committed to complying fully with the Children's Online Privacy Protection Act. Although parents are free to use this site/app on behalf of their children, we do not direct this site/app to children or knowingly collect personal information from children. We are pleased to work with parents and guardians to delete, from our records, personal information that a child may have disclosed improperly on this site/app. Enrollment Services appreciates your cooperation with this federally mandated requirement.
This site may contain links to other sites. Links do not imply endorsement by Enrollment Services. Please be aware that these other sites are not subject to the Enrollment Services privacy statement. We are not responsible for the privacy practices of such other sites. We recommend that you review the privacy policies of those sites when you visit them.
Reviewing and Correcting Your Information
We try to keep information about you accurate and current. To change or update any personal information maintained by our program, you may write Enrollment Services at the address below. In your correspondence, please indicate with as much detail as possible. Personal information maintained by any of our contracts administered on behalf of federal, state, or local government entities should be corrected by contacting the specific customer service department. Please refer to the section on “How to Contact Us”.
Information provided on this site/app is intended to allow the public immediate access to public information. While all attempts are made to provide accurate, current, and reliable information, Enrollment Services recognizes the possibility of human and/or mechanical error. Therefore, Enrollment Services, its employees, officers, and agents make no representations as to the accuracy, completeness, currency, or suitability of the information provided by this site/app and deny any expressed or implied warranty as to the same.
Changes to this Privacy Statement
We will occasionally update this privacy statement. When we do, we will revise the "Last Updated" date at the top of the privacy statement. Please check the site/app from time to time for the most current version of our privacy statement. Your continued use of the site/app after we have notified you of changes (as described above) constitutes your acceptance of the changes.
How to Contact Us
If you have any questions or concerns about reviewing and correcting your Information, please contact us by:
Toll-free phone number: 1-800-440-3989 (TTY: 1-800-618-4225).
Pennsylvania Enrollment Services
Attn: Project Manager
P.O. Box 61077
Harrisburg, PA 17106-9951
If you have any questions or concerns about our privacy statement, please contact us by:
Maximus Privacy Official Office
1891 Metro Center Drive
Reston, VA 20190 USA